Technical Support Engineer – Tel Aviv, Israel

About Oligo

Oligo is a rapidly growing startup headquartered in Tel Aviv, leading the way in reshaping Application Security. With a strong investment from top-tier VCs including Greenfield Partners, Red Dot Capital Partners, Lightspeed, Ballistic Ventures, and TLV Partners, we are developing a unique solution to address application security challenges, mainly focusing on open-source components in the application.

Our innovative technology leverages runtime application context while maintaining exceptional performance and stability. The Oligo Application Defense Platform gives security teams powerful capabilities to observe application components, detect intrusions, and mitigate threats, ensuring attacks are stopped before they can cause harm.

Role Overview

We are looking for a Technical Support Engineer to join our growing support team. This role is ideal for someone who is passionate about solving problems, learning new technologies, and helping customers succeed.

You will be part of a rapidly growing global support group that is still small and agile, offering a unique opportunity to make a real impact and grow with the team. We are a company working with cutting-edge cloud-native technologies, and this role will give you the opportunity supporting complex, modern infrastructure.

This is a role, focused on handling complex technical issues, driving product improvements, and serving as a critical link between our customers, R&D, and Customer Success teams. You will work on advanced troubleshooting, take ownership of high-impact problems, and help shape our support operations as we scale.

Responsibilities

Act as a senior escalation point for complex technical issues that require in-depth investigation and collaboration with R&D
Own the resolution of all support cases from investigation to closure, ensuring high customer satisfaction
Partner with Product and Engineering teams to identify and escalate recurring issues and serviceability gaps
Lead root cause analysis and proactively contribute to product improvements and knowledge sharing
Participate in on-call rotation for after-hours, holiday, and weekend support coverage
Create and maintain internal tools, scripts, and documentation to improve troubleshooting and operational efficiency
Work directly with customers to support deployment, configuration, and optimization of our platform in complex environments

Required Qualifications

3-4 years of experience in a Global technical support, or similar customer-facing technical role
Hands on experience using SQL to query databases and troubleshoot issues.
Proficiency with command-line tools and Linux operating system environments
Experience supporting cloud-native applications, including knowledge of Kubernetes and Helm
Excellent written and verbal communication skills in English, with a strong customer-first mindset.
Ability to work collaboratively and manage multiple tasks in a fast-paced environment
Experience with writing technical documentation (FAQs, troubleshooting guides)
Familiarity with REST APIs and/or GraphQL for troubleshooting integrations and product behavior
Programming skills (Python, Java, etc.) – an advantage